Predictive Dialer

To better understand how the predictive dialer system works, we first need to understand what a predictive dialer is. A Predictive Dialing system is a computerized outbound dialing system that only connects agents to calls answered by real people, most of the time.




 Product Overview

Predictive Dialers learn to anticipate when an agent will become available, and then accelerate or decrease the outbound dialing rate accordingly. So as more agents use the system, the system adapts and improves its accuracy at predicting average call length and agent availability.

This system maximizes the on-phone talk time of each agent, and the overall result is, more prospects are contacted in a shorter period of time.


             
       Agent Lead Sheet                                      Agent Login History                                Agent Call Summary


 Features

	Web-Hosted Dialer CRM: The only requirement for using our hosted predictive dialer CRM system is a computer with an internet connection and a headset. There is no need to invest into equipment, unlimited long distance phone service, or telephone hardware. In addition, there is no time consuming installation needed or anyone installing software on your CPU. Administration and support are handled by the our service department and since our dialer is web based, it is accessible anywhere and from any computer. No Installation of any kind neccessary.
	Increase Talk Time: Our Dialer detects the result of the call and transfers your Agents to calls which are answered by people. Accordingly it saves your agent's time of manually dialing telephone numbers.  Listening to ringing tones, answering machines, unanswered calls, busy signals, fax machines, and disconnected lines will be a thing of the past.
	Remote Connectivity: In today's ever changing online business world more and more people will start work from remote locations or from home. Our technology allows for the agent and supervisors to connect and makes calls from anywhere in the world. The only requirement is a headset and a computer with a stable internet connection.
	VOIP or Analog Service: Our Dialer does not function under your existing phone service provider. Your Agents will be making calls through our VOIP or Analog provider, using the free X-lite softphone in the VOIP format and using your telephone in the Analog format. You will therefore save a substantial amount of money by cutting out your standard phone service provider.
	Call Recording: Listen in on Agent's live and previously made calls. Recorded calls allow you to monitor your Agent's overall performance to monitor their computer activity and study recorded calls for agent coaching. Recorded calls will also help you improve customer support and resolve disputes.
	Software Updates: With our hosted predictive dialer solution you will also get the benefit of receiving new features and enhancements automatically at no extra charge.
	Call back and Scheduling: Your Agents have the ability to schedule a call back by date and time. Our Dialer will then dial these records depending on the time slots defined. This allows you to increase your Agent's productivity significantly by maximizing your effective contact rate.
	Real-time Statistics: Extensive list of reporting features include: talk time, pause time, number of live calls, disposition records. The real-time reports displays your Agent's current call activity (e.g., on a call, paused, waiting for a call, length of current call, total calls placed) and more.
	DNC List Management: We respect the government's Do-Not-Call list legislations. Once your Agent marks the lead as a Do-Not-Call number it will be placed into your internal database. Our system will then make sure to never call a lead with that number again. However, it is still your responsibility to abide by all state and federal laws and regulations. For more information on compliance matters click here.
	Lead Management: Set lead-specific disposition codes after every call. Your Agents will then be able to report the status (e.g., interested, not interested, call back, do not call) and manage the overall progress of the lead. You can also search through specific criteria's to find applicable information within your leads as well as its notes and dispositions.
	Lead Form: The dialer system is pre-set with a lead form which includes all the standard fields. However, all criteria's on the lead form are completely customizable.
	Call times: Our call times feature automatically makes sure to follow call restriction time zones for each state, respectively. You will never have to worry about accidentally making calls during restricted hours.

             
       Call Dispositions                                       Schedule Call Backs                               Call Back Notification